Delivery Information

Prices

Royal Mail 2nd Class (2-4 days) £2.99
1st Class Delivery (1-2 days) £4.95 (required for cream teas)

Chilled products

Cream is placed in an insulated package along with an ice pack to keep it cool. The hamper is then posted by 1st Class Royal Mail (next day). The cream is provided to us already blast frozen by Roddas and remains frozen until the day of dispatch. During transit the cream thaws and should be placed in the fridge as soon as the package arrives. It is therefore very important that the recipient is available to receive the delivery. There is a box at the bottom of the first checkout page where you can specify any specific delivery instructions such as a safe place or neighbour to leave the parcel. If un-instructed the postman will use his own judgement as to what to do with the parcel. We cannot be held responsible for the delivery of the parcel should it be left with a neighbour or in a safe place.

The cream should have a two week + shelf life but because we can’t guarantee the conditions of transit we always recommend using it within 5 days of dispatch. 93% of Royal Mail 1st Class deliveries are made next day, but if your delivery is made the day after this, the cream should be still be fine (due to the remaining 2 weeks shelf life), but given we cannot guarantee the conditions of transit all orders are at your own risk.

Dispatch

You need to order before 11am to get it dispatched on the same day.
Chilled items aren't dispatched on a Friday (or Thursday when Friday is a bank holiday) to avoid weekend lock ups for fresh products.

Ordering for delayed dispatch

You can specify a particular dispatch day by mentioning it in the box at the bottom of the first checkout page. You just need to let us know the day that you want us to dispatch your parcel.

We cannot be held responsible for parcels not delivered or collected due to incorrect delivery information being provided, if the recipient is out or away, or in the unlikely event your parcel is delayed through no fault of our own.

Where do we deliver to?

We deliver non-chilled products to anywhere in the UK.
We deliver chilled products to anywhere in the UK via 1st Class Delivery except for the following as it can take too long to delivery here:

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Muck
PH43-44 Rhum & Canna

Packaging

All hampers are gift wrapped by hand and placed in a secure outer box.

If you have any questions please contact us.