Refund policy

Cornish Hampers - Returns and Refund Policy

Cancellations

We accept order cancellations if contacted prior to the day of dispatch. We can then arrange for a full refund to be made. Once an order has been dispatched, we are not able to accept cancellations, due to the perishable nature of the products that we sell.

Returns

If you are not completely happy with your order, please notify us within 24 hours of receiving your delivery by calling 01566 457330 or emailing info@cornishhampers.com. Returns must be made at your own cost within 7 days of receiving your delivery.  Please note that we can only accept the return of 'Dry' non-perishable products, we cannot accept returns of any fresh or frozen products such as cream teas.  Returns must be received in their original condition; we can then provide a refund less any delivery charge paid.

Damaged Items

In the unlikely event of any damage/issue with the products, we request a photo highlighting the problem so that we can record and investigate any issues and rectify the problem for you in the most efficient and appropriate way. If items are damaged, through no fault of your own, we will replace or refund the affected items.

Delayed Perishable Items

Perishable items such as cream and scones are sent by next day courier. If a package is not delivered within 48 hours, through no fault of your own, we can replace the fresh items free of charge. It is your responsibility to make sure that suitable measures are taken to accept delivery. Tracking details are provided to the buyer, to allow delivery instructions (e.g. nominated safe place/neighbour) to be made. In the absence of delivery instructions, you are agreeing that the driver will use their judgement when handling the delivery.

We cannot be held responsible for any delivery delays/lost parcels that are a result of inaccurate/incomplete address information being provided to us in your order. Please check your order confirmation email carefully to make sure all details are correct. Any errors should be reported to us immediately. If notified of order errors after dispatch, we will do our best to assist, but cannot guarantee a successful timely delivery, or offer free replacement items.